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Shipping policy

How long does it take?


Shipping & Turnaround Times

  • Typical total turnaround: *5–6 business days.
  • We provide a shipping label (approx. 2 days to reach our facility).
  • After receipt, orders are fulfilled within 24–48 hours and shipped back via FedEx Express.
  • We do not operate on weekends. Cards arriving after 9:00 AM MST on Friday are collected and processed on Monday.
  • Shipping options include Overnight, Economy, and Priority.

*Selecting economy shipping may extend the total turnaround to 5–10 business days.

 

Secure Delivery & Processing

  • All cards are delivered to our secure, locked P.O. Box.
  • Orders are collected daily at 9:00 AM MST and processed within 24–48 hours at our Boise, Idaho, facility.
  • Once your card is on its way to us, you’ll receive an email with your return tracking number. We encourage you to check tracking updates before reaching out to support.

International Shipping


What is the delivery timeframe for international orders?

For international orders, total turnaround time may vary based on your location and the shipping carrier. On average, delivery takes approximately 10 business days.

 

Do you provide shipping labels for international customers?

No. International customers are responsible for shipping their card to our facility. Shipping labels are not provided. After checkout, we will share the full shipping address you should use.

 

How do I send my card to you?

You may use any shipping carrier of your choice to send in your current card. We recommend using reliable services such as UPS, DHL, FedEx, or your local post office.

 

Where should I send my card?

Please ship your card to the following address:

Engraven Card Co

3485 N COLE RD

UNIT #4188

BOISE, ID 83704

USA

 

How will my completed card be returned to me?

Once your custom card is complete, we will ship it back to you using priority international shipping. The return carrier may vary depending on your country and can include UPS, FedEx, or an international postal service.

Do you provide shipping labels for international customers?

No. International customers are responsible for sending their card to our facility. We are unable to create inbound shipping labels. The return shipping is covered by the $25 flat fee.