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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: October 2025
1. General Questions
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2. Shipping & Turnaround Times
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3. Product Questions
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4. Warranty & Refunds
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5. Card Care & Premier Pass
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6. Affiliate program
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7. Common Questions
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1. General Questions

What is Engraven?

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Welcome to Engraven, where ordinary products transform into powerful statements of luxury, performance, and identity.

 

From precision-engineered metal cards to custom hydration gear, we don’t just make products  we craft experiences designed to turn heads, spark conversations, and leave lasting impressions.

 

Signature Products

 

✨ Classic Engraven Card
Our flagship metal card is the perfect upgrade from ordinary plastic. Every card is engineered with precision and made to last  a statement piece that makes every transaction feel elevated.

 

⚡ TAP II PAY™  Luxury Meets Contactless
TAP II PAY™ is our premium contactless metal card, designed for effortless payments. One tap is all it takes. (Classic cards are non-contactless.)

 

💧 Hydration - Custom Water Bottles

Performance. Style. Uniquely Yours.
Our premium 32oz sports bottle is designed to keep up with your day - from the gym to the boardroom. Add your name, logo, or fully custom artwork to create a bottle that’s as bold as your brand.
Built for performance. Designed to impress.

 

📲 Connect Card - Tap. Capture. Close.

Networking has never looked this good.
The Connect Card is a NFC-enabled metal business card. Your pocket-sized power move. Tap once, capture leads instantly, and let your details flow into your CRM before the handshake ends.
A single tap can spark your next big opportunity.

 

🪙 Member Cards - Loyalty, Reinvented

Turn membership into a luxury experience.
Our custom membership and loyalty cards are designed to elevate your brand. Crafted in premium metal or with swipe functionality, these cards are perfect for clubs, gyms, VIP programs, and exclusive communities.

 

🌟 Crafted with Pride in Boise, Idaho

Founded in 2021, Engraven has already produced over 15,000 custom metal cards and growing. Every product we create reflects our core values: precision, security, and craftsmanship.

Engraven isn’t just a product - it’s a statement of modern luxury.

How does the process work?

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✅ Order & Confirmation

After checkout, you’ll receive an email with your shipping instructions and next steps.
If you don’t see the email within 24 hours, be sure to check your spam or junk folder.

 

✉️ Prepaid Shipping

You’ll receive a prepaid shipping label and step-by-step instructions to send your old card to our secure PO Box in Boise, Idaho.
Please note: prepaid labels are only available for U.S. orders. International customers are responsible for their own shipping.

 

⚡ Swift Transformation

Once we receive your card, we transfer all your data from the original plastic card to your new metal card within 24–48 hours.

 

💳 EMV Chip Transfer

Using our patented technology, we carefully remove the EMV chip from your existing card and embed it into your new metal card.

 

🚚 Fast Turnaround

U.S. customers typically receive their new metal card within 5–6 business days from the time they ship their old card.
Delivery times may vary based on the shipping option selected at checkout.

 

📦 Original Card Return

Your original plastic card (deactivated) and your new metal card will be returned to you together.

 

Important: Once the EMV chip is transferred, your original plastic card will no longer function.

Is it safe to send in my card?

Yes. Your security is our top priority.

 

All cards are delivered to our secure PO box in Boise, Idaho, then handled only by our authorized staff in a monitored, restricted area (no phones or cameras allowed).


You can also send a zero-balance, frozen, or inactive card for added peace of mind.

 

We never ask for sensitive details like PINs or Social Security numbers, and all data is securely deleted after processing.


Our facility is protected 24/7, and we’re a federally recognized corporation operating under U.S. Patent No. 12,045,679 B2.

 

Your card, and your trust, are safe with Engraven Card.

Do you have a physical store?

Yes, our Engraven Facility is located in Boise, Idaho and open by appointment only.

 

Customers can place their order online first, then schedule an in-store visit using their order number. During your visit, you can see materials in person, work with our design team, and finalize your engraving details.

 

Shipping fees applied at checkout are fully refunded once your appointment is completed.

 

Schedule Your Visit 

Will My Card Work in ATMs?

Metal cards are not recommended for ATMs or machines that fully insert the card, as the card may not eject properly.


Whenever possible, use machines where part of the card remains exposed for easy retrieval.

 

Your plastic card (without the chip) can still be used at ATMs via the magnetic strip, and most banks also support contactless ATM access through digital wallets like Apple Pay or Samsung Pay, your bank can help you set this up.

 

If a card ever gets stuck, simply visit your bank branch with ID to retrieve it.

Your metal card functions exactly like your original card — the EMV chip is what enables all payment features.

2. Ordering & Shipping

How long does it take?

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Shipping & Turnaround Times

  • Typical total turnaround: *5–6 business days.
  • We provide a USPS Priority shipping label (approx. 2 days to reach our facility).
  • After receipt, orders are fulfilled within 24–48 hours and shipped back via FedEx Express.
  • We do not operate on weekends. Cards arriving after 9:00 AM MST on Friday are collected and processed on Monday.
  • Shipping options include Overnight, Economy, and Express.

*Selecting economy shipping may extend the total turnaround to 5–10 business days.

 

Secure Delivery & Processing

  • All cards are delivered to our secure, locked P.O. Box.
  • Orders are collected daily at 9:00 AM MST and processed within 24–48 hours at our Boise, Idaho, facility.
  • Once your card is on its way to us, you’ll receive an email with your return tracking number. We encourage you to check tracking updates before reaching out to support.

3. Product Questions

TAP II PAY™

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TAP II PAY™ Overview

 

💳 Contactless Payments

TAP II PAY™ cards support contactless, chip, and swipe functions for seamless checkout experiences.

Enjoy the same functionality as your plastic card, now with a premium metal finish.

 

Qualification Requirements

To qualify for a TAP II PAY™ upgrade:

  • Your existing card must already have the contactless feature.
  • Your card must include an eligible EMV chip type (see our TAP II PAY™ page for supported chips).

TAP II PAY™: Hybrid

  • Metal front + durable plastic back.
  • Available in Black, Brass, and Silver.

 

TAP II PAY™ 2: Full metal construction.

  • Available in Black and Mirror Black only.

 

Upgrades & Replacements

For Premier Pass or Card Care members:

  • Upgrade to TAP II PAY™ — $85
  • Replacement (same design) — $65 shipping & handling
    (Standard engraved replacements remain $25.)

 

For non-members:

  • Eligible for a 30% discount on any TAP II PAY™ upgrade.

Connect Card

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What is a Connect Card?

The Engraven Connect Card is a premium NFC-enabled metal business card that allows you to instantly share your contact details and digital profile with a single tap. Simply tap the card on any compatible smartphone, and your personalized profile will pop up -  including your website, social media links, email, phone number, and more.

 

How does it work?

Each Connect Card contains a built-in NFC chip and a QR code on the back.

  • 📱 Tap the card on any NFC-enabled smartphone to open your profile.
  • 🔗 Scan the QR code on the back to access the same profile or any other custom link you choose.
  • ✍️ Update anytime — your profile is fully editable, so you can change your links or details as your business grows.

Setup is quick and simple step-by-step instructions are included in the box when your card arrives.

 

Do I need an app to use it?

No app required. Your Connect Card works directly with most modern smartphones. Recipients don’t need to download or install anything to view your profile.

 

 

What customization options are available?

You can personalize your Connect Card with your name, logo, or a custom design.
⚠️ Please note: We cannot engrave over the black square on the back of the card, as this area contains the NFC chip.


How many styles are available?

Connect Cards currently come in five premium variants, each designed to stand out and make a lasting impression.

 

 

How much does a Connect Card cost?

Pricing starts at $89 per card.
We also offer Engraved Connect Packs with special pricing for bulk orders of 3, 5, 10, and 20 cards, making them ideal for teams and organizations.

 

 

Can I order multiple cards for my team?

Absolutely. Our Connect Packs are perfect for businesses, events, and teams. Each card can be personalized with individual employee details while maintaining a consistent, branded look.

 

 

What devices are compatible with Connect Cards?

  • ✅ Most modern iPhones (iPhone 7 and newer)
  • ✅ Most Android smartphones with NFC capability
  • 📸 All smartphones with a camera can scan the QR code on the back.
     

How do I set up my profile?

Once your card arrives, simply follow the instructions included in the box.
You’ll create or log into your profile, add your details, and your card will be ready to use in minutes.
 

https://www.engravenconnect.com/login

 

Can I update my information after setup?

Yes! Your digital profile can be updated anytime, from anywhere. All changes are reflected in real time — no need to reprint or replace your card.

 

 

What makes Connect Cards different from other digital business cards?

  • ✨ Premium metal design that stands out
  • 📲 NFC + QR dual functionality for maximum compatibility
  • 🖋 Custom engraving options to match your brand
  • 💼 Easy team ordering with discounted bundles
  • 🔐 Secure profile management and instant updates

     

 

Color Series

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What are Color Series cards?

 

Our Color Series cards feature full-color, high-definition artwork printed directly onto the metal surface using state-of-the-art UV printing technology.


This process allows for vibrant, detailed designs. From gradients and textures to complex illustrations, while maintaining Engraven’s premium metal construction and weight.

 

Each card is coated with a specialized adhesion layer and cured under UV light to ensure lasting color and precision.

 

Durability & Care

While UV printing delivers incredible visual detail, it is a painted surface on top of the metal.


To keep your card looking new:

  • Avoid peeling, picking, or scratching the printed layer.
  • Handle with care, rough abrasion or heavy wear may cause the print to lift or flake over time.
  • Damage to the UV print layer is not covered under the standard warranty.
  • If you’re enrolled in Card Care or Premier Pass, you’re eligible for a replacement if your UV print peels or chips.

Can I Get a Custom Design?

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Absolutely! You can upload your own logo or artwork using our online customizer or send it directly to our team for a complimentary mockup.

 

Need extra help? Our $25 designer service includes personalized concepts and revisions, fully credited toward your final order.

 

We also offer design concierge sessions via call or text for hands-on guidance.
(Note: Copyrighted materials can’t be used without permission.)

Gift Cards

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 💌 What We Offer
 


1. Digital Gift Cards

Fast. Seamless. Thoughtful.

  • Choose the amount and add a personalized message for your recipient.
  • Once your purchase is complete, the recipient will receive an email with detailed instructions on how to redeem their gift and place their order.
  • Perfect for last-minute gifting or when you want to give someone full creative control.

    ✅ Instant delivery
    ✅ Personalized message option
    ✅ Easy redemption process
     

2. Physical Black Metal Gift Card

Premium. Elegant. Unforgettable.
 

  • Our signature Black Metal Gift Card is designed to create a true luxury gifting moment.
  • Add your custom laser engraving, UV print design, or a personal message to make it unique.
  • Each metal gift card includes a unique discount code engraved on the back that can be redeemed on our website.
  • This card is not a payment card - it’s a beautifully crafted keepsake that accompanies the gift.
     

✅ Premium black metal finish
✅ Fully customizable design
✅ Elegant keepsake with a unique code

 

 

 

🚚 A Seamless Gifting Experience

When you select a Physical Gift Card, we go the extra mile:

  • ✨ The card arrives in a special shipping kit, beautifully packaged and ready to gift.
  • 📦 Inside the kit, the recipient receives their personalized card and clear instructions.
  • 🚀 The shipping kit is prepped and ready so they can return the card to us whenever they’re ready, making the engraving and order process simple and stress-free.
     

Your recipient gets a luxury experience from the moment they open the box to the day they receive their engraved card.

 

 

📝 Important Notes & Disclaimers

  • 💳 Gift cards are non-transferable and non-refundable.
  • ⏳ Gift cards do not expire.
  •  The physical metal gift card is a custom keepsake and does not function as a payment card. The engraved code on the back must be used on our website to redeem the value.
  • ✉️ Recipients of digital gift cards will receive a secure email with redemption instructions.

 

✨ Why Gift with Engraven?

  • Premium & personalized gifting experience
  • Luxury presentation with every physical card
  • Flexible options for any occasion
  • Effortless redemption process for the recipient

 

4. Warranty & Refunds

Warranty

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At Engraven, we stand behind the quality of our products. Our warranty covers the original defective card purchased for 30 days from the order date.

Examples of defects covered include:

  • The magnetic strip detaching from the metal card.
  • The EMV chip or magstripe becoming non-functional (please ensure the issue is consistent across multiple card readers before reaching out).

Please note that lost, damaged, or stolen cards are not covered under this warranty.

 

Bank Reissues Due to Possible Fraud

Your security matters to us. If your bank reissues your card within 30 days of receiving your Engraven card due to suspected fraud at compromised retailers, we’ll provide a replacement card. 

A $25.00 handling fee will apply. 

You can waive the $25 fee by sending the cards yourself and including a return label.

 

Defect Correction Period

If a defect is reported, we’ll offer immediate assistance to resolve the issue. You’ll have 30 days to return the card for correction or refund.

If the card is not sent back within this timeframe, the free replacement will be voided. After the 30-day period, replacements can only be made through our Card Care or Premier Pass program.

 

Should you wish to change or upgrade your card during this period, please check the "Risk-Free Period" paragraph within our Refund Policy.

 

Refund Policy 

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.


At EngravenCard.com, customer satisfaction is our priority. If you purchase a card but do not mail in your card or use our service, you may request a refund for the unused service within 30 days of your purchase. After 30 days, all sales are considered final, and refunds will no longer be issued.

 

To start a return, you can contact us at customerservice@engravencard.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 

Risk-Free Period — What It Means

  • Our risk-free period allows customers to try our product with complete confidence. 
  • If you’re not fully satisfied with your card during this period, you can return it for a refund — shipping fees are non-refundable.
  • You can also request a design change if you don’t like the appearance of your card. A shipping and handling fee will apply for the replacement.
  • This policy ensures you have the flexibility to make sure your card looks and feels exactly the way you want.

     

Disclaimer: We reserve the right to inspect returned cards for any intentional damage or removal of components. If a card is found to have been tampered with, damaged on purpose, or altered, the refund request may be denied.

 

 

Cancellations

If you change your mind and do not wish to ship your card to us and would like to cancel your order, we would hate to see you go. Just a reminder, all order cancellations and refunds requested due to a customer change of mind are subject to a $10 restocking fee.

 

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Shipping is not refunded on any orders. If there is a discrepancy that lies on our behalf, we will consider a full refund, including shipping costs.
 This excludes overnight labels, which are not refundable in any situation.

  • Premier Pass is non-refundable. Customers are encouraged to monitor their subscription and cancel it before the next billing cycle if they no longer wish to continue.
     
  • Card Care is refundable within 30 days.
     
  • The shipping kit is refundable only if the refund request is made before the kit is shipped.
     
  • The designer's fee is refundable if a mockup was not provided; if one or more mockups are provided, the designer's fee won’t be refunded.
     
  • Customers who request a refund due to a change of mind but have used Shop Pay or any monthly installment payment method at checkout will not be eligible for a refund.
  • If you purchased an incorrect card type (e.g., non-contactless when a contactless card was desired), we offer an upgrade option. However, if a refund is requested, a $35 fee will be retained.

     Once a refund is issued, you will receive a separate confirmation email. Please allow 5–7 business days for the amount to appear in your account. If you do not receive it within that time, please contact your bank directly.

 

Lost Shipments

Lost shipments will not be refunded. If any packages are lost on their way from you to us or from us to you, we will not be responsible. We will, however, do our best to work with you to find the best possible outcome.

Our final advice is to contact and consult with the shipping carrier (e.g., USPS, UPS, DHL, FedEx, etc.).

 

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on orders that have used discount codes, sale items, or gift cards.

5. Card Care & Premier Pass

What is the Card Care Program?

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The Card Care Program is an optional insurance add-on that protects your card investment for 2 or 4 years, depending on your selected plan.
With Card Care, you can request a replacement or upgrade at any time during your coverage period for eligible reasons, including:

  • Expiration of the card
  • Loss or theft
  • Physical damage
  • Functionality issues
  • Or simply a design refresh if you’d like a new look

    This program gives you the flexibility to keep your card up to date and in perfect working condition.
     

What’s included with Card Care?

  • Replacements & Upgrades:
    • Up to two (2) replacements with a 2-year plan
    • Up to four (4) replacements with a 4-year plan
  • Coverage Reasons:
    • Expiration, loss, theft, physical damage, functionality issues, or design refresh
  • Flexible options: You can switch designs or upgrade your card model during your coverage.
     

How do I qualify?

You can add Card Care:

  • At the time of your original purchase, or
  • Within 30 days after your original purchase date.

Note: Card Care cannot be added after 30 days from the purchase date.


 

Are there any costs for replacement or upgrade?

Yes. A Shipping & Handling fee applies for each replacement or upgrade.
The fee ranges from $25 to $85, depending on the type of upgrade or additional add-ons selected.

 

 

How to file a replacement claim or upgrade

To file a claim, simply reach out to us via email or chat with the following details:

  • Your order number
  • The reason for the replacement or the type of upgrade you’d like
  • The design you’d like for your new card (if applicable)

Once submitted, our team will review and guide you through the next steps.

After you pay the applicable Card Care replacement fee, our team will:

  1. Send you a prepaid shipping label to return your metal card and new plastic card
  2. Reconfirm your shipping address
  3. Allow you to adjust or refresh the design before we ship the replacement card

    To proceed with an upgrade or replacement, the metal card must be returned. Failure to do so will result in the upgrade or replacement not being processed.

What happens if I lost my card?

If your card has been lost or stolen and you’re unable to return it, you must provide proof from your bank confirming that the original card has been cancelled or replaced.

This proof can be:

  • An email or written confirmation from your bank
  • It must clearly state that the specific card previously converted has been reissued or cancelled
  • The confirmation must include the recent date of cancellation or reissue

Once we receive the proof, we’ll process your replacement or upgrade as part of your Card Care coverage.

 

 

What if I want to downgrade from a contactless to a non-contactless card?

Yes, downgrading from contactless to non-contactless is possible.
Since there are different associated fees for contactless and non-contactless cards, you will be required to pay the respective fee for the card type you’re switching to.

  • If a customer originally placed an order for a contactless card, but the chip was incompatible and we downgraded the card to a non-contactless version during initial purchase, the Card Care coverage will apply to the downgraded card.
  • This means that future replacements will be processed as non-contactless (chip and swipe).
  • If a refund was previously issued for the incompatible chip, any future Card Care claim involving that order would be considered for a standard chip & swipe card, and the upgrade fee will apply.

Can I extend my warranty?

No. Card Care can only be purchased for 2 or 4 years, and the warranty period cannot be extended beyond the original coverage.

 

Can I return my old metal card to be reused for a new card?

No. Each Card Care replacement involves the issuance of a completely new metal card. We do not reuse old metal cards for future replacements.

 

Premier Pass 

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🪙 What Is Premier Pass?

Premier Pass is a Membership, via a subscription-based protection and perks program designed to keep your EngravenCard looking fresh, upgraded, and exclusive all year long.

As long as your subscription is active, your card is fully covered under Premier Pass perks. Once you cancel, all benefits stop. Think of it as “card insurance” plus first-class perks.

Premier Pass portal link: • https://www.engravencard.com/pages/premierpassmember

 

 

✨ Premier Pass Perks & Benefits

  • Unlimited Refreshes™ 
  • Annual Free Card 
  • $75 Member Credit on extra cards
  • 48-hour early access to limited drops
  • Design Concierge support
  • Free insured shipping for life

 

💬 Frequently Asked Questions

1. What does “Unlimited Refreshes™” mean?

Unlimited Refreshes™ means you can swap your EngravenCard as often as you like. Whether you want a new color, updated design, or just a fresh card every week, we’ve got you covered.

  • 🆓 No limit on how many times you can refresh your card.
  • 🖌 You can change your design, finish, or style each time.
  • 💵 There’s just a flat replacement fee per refresh:
    • $25 per replacement for non-contactless cards
    • $65 per replacement for contactless cards
  • ⚡️ Your refreshes are fast, easy, and always priority-handled.

 

2. How does the Annual Free Card work?

As a Premier Pass member, you’ll receive one free EngravenCard every year — our way of keeping your wallet looking sharp.

  • 🗓 First free card unlocks after 6 months of consecutive membership.
  • 🆓 The card and shipping are completely free.
  • 📦 You’ll receive this benefit every 12 months of active membership.
  • ✨ Choose your design, and we’ll take care of the rest.

 

3. What is the $75 Member Credit on Extra Cards?

As long as your Premier Pass is active, you’ll receive an automatic $75 discount on any additional EngravenCard you order.

  • 💳 Use this credit anytime, with no limit.
  • 🪙 The discount applies instantly at checkout.
  • 🛡 Extra cards purchased with this credit do not include Premier Pass coverage.
  • 🧾 If you want them protected, you’ll need to add CardCare or Premier Pass for those cards separately.
  • 🏆 Only the main card tied to your membership is covered.

 

4. What does “48-hour Early Access to Limited Drops” mean? 

As a Premier Pass member, you’ll get exclusive first access to our most exciting launches — before the public.

  • 🕒 48-hour early access to limited-edition designs, product drops, and collaborations.
  • 📨 Members receive exclusive email announcements with direct pre-order links.
  • 🔐 Special products are also available inside your member portal.
  • 🏆 Be first in line for our most premium releases.
  • (maybe remove) 

 

5. What is the Design Concierge benefit?

With Premier Pass, every design comes with premium, personalized support — at no extra cost.

  • 🖌 No designer fee for any order.
  • ♾ Unlimited edits until your design is perfect.
  • ✨ Priority handling so your designs move faster.
  • 🖼 Use your own artwork or collaborate with our design team.
     

6. What is included with Free Insured Shipping?

Every Premier Pass order ships with free insured shipping for life.

  • 📦 Every card refresh, annual card, or discounted card ships free.
  • 🛡 All packages are fully insured against loss or damage.
  • 🚚 Premier Pass orders receive priority handling and tracking.

 

ℹ️ Additional Information & Common Questions

 

1. Do I need to return my metal card for Unlimited Refreshes™?

✅ Yes. To use your Unlimited Refreshes™ benefit, you must return the original Premier Pass card (the specific design purchased with your membership).

  • 🔁 Once we receive the card, we’ll issue your refreshed design.
  • ⚠️ We cannot accept any other card for refresh.
  • 🔄 Each new design becomes your main card and must be returned for future refreshes.
  • 📬 This ensures smooth and secure processing every time.

 

2. How can I cancel my Premier Pass membership?

You can log in to your Premier Pass member portal at any time to manage or cancel your subscription.

  • 🖥 Go to your membership settings and cancel in just a few steps.
  • ⏳ Benefits remain active until the end of the billing cycle.
  • ⚠️ You are responsible for canceling on time.
  • 💰 No refunds are issued after a charge is processed.

 

3. Can I purchase CardCare after I cancel my Premier Pass?

❌ No. Once your Premier Pass is canceled, you can’t add Card Care later.

  • 🕒 CardCare can only be added within 30 days of your original card purchase.
  • 🛡 If protection matters to you, either keep Premier Pass active or add CardCare upfront.

✅ Premier Pass keeps your card covered, refreshed, and upgraded year-round — all with exclusive perks and member-only access.

 

6. Affiliate program

🤝 Partner With Engraven

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Join the Engraven Affiliate Program and earn commissions while sharing products you love.

🌟 Why Partner With Us

  • Earn commission on every sale made through your referral link.
  • No complicated setup — get approved and start earning fast.
  • Access exclusive creator perks and promotional opportunities.
  • Be part of a growing luxury lifestyle brand.
     

🚀 How It Works

  1. Apply in Minutes  - Fill out the quick form.
  2. Share Your Link - Post it on your socials, website, or with your network.
  3. Earn Commissions - Every successful referral earns you money.

    👑 Who Can Join
  • Influencers
  • Content creators
  • Brands & businesses
  • Affiliates with a strong online presence
     

✉️ Get in Touch

If you have any adtioanl question you can reach to us via email at customerservice@engravencard.com 

https://af.uppromote.com/engraven-card/register

6. Common Questions

Can I see the engraved card before purchase?

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Yes, we can provide you with an actual engraved sample of your card before purchase. This requires a tooling fee of $35 and will also include working with our designer beforehand.

If I order more cards in the same order, can I send them separately?

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We provide one label per order. If you wish to send the items separately, you can do so at your own expense by mailing them to our PO box, or you may contact us to request an additional label (additional shipping fees apply)

Can I give you only my card number so you can engrave the card without sending the physical card?

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 No. We cannot activate or make a card fully functional without the physical card. For your security, we do not accept card numbers sent by email.

Can you post my card on social media?

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All social media content is chosen at random by our marketing team, so we can’t guarantee that any specific card will be featured. We recommend checking our social media pages regularly; your card might appear there in the future.
 

Can you replicate the American Express card?

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No. We cannot do that due to copyright restrictions. Please check our amazing pre-made designs listed on our website.

Do you have dual chip cards?

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No. We discontinued dual chip cards.

Do you offer a military discount?

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Yes, we offer a military discount to all retired or active members. Please reach out to us via email with a valid military ID, and our team will provide you with a unique 25% discount code. This discount cannot be stacked on top of other discounts or promotional offers.

My discount code doesn’t work. Why?

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Discount codes have expiration dates, so your code may no longer be valid. It’s also important to check whether the product is already on sale,  discounts cannot be stacked. You can either use the discount code or take advantage of the existing discounted price, but not both.

I purchased the incorrect type of card (e.g., non-contactless). What can I do?

 If you purchased a non-contactless card and wish to upgrade to a contactless card within 30 days, you can absolutely do so by paying the price difference for the specific contactless card you’d like.

  •  In this case, we will need your metal card returned.
  •  We’ll also require a brand-new plastic card from your bank, since we cannot reuse the existing chip from the original card.
  • +$25 handling fee will be assessed in addition to the price difference.

Can I transfer the chip on my own?

We can engrave your card number and expiration date as requested. However, for security reasons, we cannot engrave the CVV code.

If you’d like to transfer the chip yourself, we can send the engraved card to you. Please note:

  • We do not provide chip transfer instructions.
  • A self-transfer will void the 30-day warranty on card functionality, since the chip’s performance would be outside our control.